What can I do if a customer reports that he/she has had a computer crash and asks for a replacement license, when I suspect he may actually be using the authorization on another PC?

Home / FAQ / What can I do if a customer reports that he/she has had a computer crash and asks for a replacement license, when I suspect he may actually be using the authorization on another PC?

This response depends on your policy and the trust level you have with this customer. In our experience having customers call you in these situations provides a good level of protection against abuse.