Thank you for taking the time CrypKey Web Support Satisfaction Survey. Your feedback
will help us improve the quality of the online support services we provide you. This
survey will take about 10 minutes to complete.
Before you start the survey please give us a little information about yourself. Fields
marked with a * are required fields.
*Name:
*E-mail:
Company:
1) How satisfied are you with the overall effectiveness of our Web Support?
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Extremely Dissatisfied
2) How likely are you to recommend CrypKey Web Support to others for their CrypKey
support needs?
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Definitely
Very Likely
Somewhat Likely
Neutral
Somewhat Unlikely
Very Unlikely
Not At All
3) How likely are you to use CrypKey Web Support in the future?
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Definitely
Very Likely
Somewhat Likely
Neutral
Somewhat Unlikely
Very Unlikely
Not At All
4) Please rate the importance of each factor below when you are using a Web Support
site and your satisfaction with CrypKey Online Web Support.
a) Ease of finding useful information
Importance
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Absolutely Important
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Very Unimportant
Not At All Important
Satisfaction with CrypKey
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Extremely Dissatisfied
b) Comprehensiveness/thoroughness/completeness of information
Importance
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Absolutely Important
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Very Unimportant
Not At All Important
Satisfaction with CrypKey
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Extremely Dissatisfied
c
) Accuracy and currency of information
Importance
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Absolutely Important
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Very Unimportant
Not At All Important
Satisfaction with CrypKey
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Extremely Dissatisfied
d) Clarity of information
Importance
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Absolutely Important
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Very Unimportant
Not At All Important
Satisfaction with CrypKey
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Extremely Dissatisfied
e) Speed of Web site
Importance
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Absolutely Important
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Very Unimportant
Not At All Important
Satisfaction with CrypKey
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Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Extremely Dissatisfied
5) What do you like most about the CrypKey Web Support site?
6) What could CrypKey do to improve our Web support for you?
7) What other features or tools would you like to see added to the CrypKey Web
Support site?
8) Was this your first visit to the CrypKey Web Support site?
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Yes
No
9) About how long were you on the site?
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Less than one minute
1 - 5 minutes
6 - 10 minutes
11 - 20 minutes
21 - 60 minutes
More than 1 hour
10) Was your question or issue resolved by using CrypKey Web support?
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Yes
No
